Frequently Asked Questions

ShopVista is a full-service e-commerce and retail solutions agency. We help brands build, grow, and optimize their commerce operations — from designing and building online stores to optimizing supply chains, analytics, digital marketing, and omnichannel strategy.

We have 250+ team members across 8 global offices including New York (HQ), London, Singapore, Toronto, Sydney, Berlin, Dubai, and São Paulo. Our team spans engineers, designers, strategists, data analysts, and retail domain experts.

We work with retail businesses of all sizes — from well-funded D2C startups to publicly traded retail enterprises. Our sweet spot is brands with $5M to $500M in revenue looking to accelerate digital growth, though we evaluate every opportunity individually.

Yes. We're happy to sign mutual NDAs prior to any substantive project discussions. Our standard NDA is two pages and takes less than 24 hours to execute.

The easiest way is to fill out our contact form or book a 30-minute discovery call directly with one of our senior consultants. We'll ask some questions about your business, goals, and timeline, then come back with a recommended approach.

We offer both monthly retainer packages (starting at $2,499/month) and fixed-fee project engagements for defined-scope work like platform builds or redesigns. Our pricing is transparent with no hidden fees.

We offer a complimentary 30-minute strategy consultation for all new inquiries. This isn't a sales call — it's a genuine working session where we'll provide actionable recommendations regardless of whether you decide to work with us.

We accept ACH bank transfers, wire transfers, and major credit cards. Enterprise clients can also arrange net-30 or net-60 invoicing terms. All payments are processed securely through our billing platform.

We offer a 30-day satisfaction guarantee for new retainer clients. If you're not satisfied with our work within the first 30 days, we'll refund your first month's retainer — no questions asked. Project-based work is milestone-gated so you only pay for approved deliverables.

We have certified expertise across Shopify Plus, Magento 2 (Adobe Commerce), BigCommerce, WooCommerce, VTEX, and custom React/Next.js storefronts. We recommend the best platform for your business needs, budget, and technical requirements — not the one that's easiest for us to build.

Yes. We have pre-built connectors for SAP, Oracle NetSuite, Microsoft Dynamics, Salesforce, HubSpot, and 40+ other enterprise systems. For custom systems, we build bespoke API integrations. ERP/CRM integration is available on our Growth and Enterprise plans.

Security is foundational to everything we build. We are PCI-DSS Level 1 certified, SOC 2 Type II compliant, and GDPR-ready. All client data is encrypted at rest and in transit. We conduct annual third-party security audits and maintain comprehensive security documentation.

Yes. We offer managed hosting on AWS and GCP with 99.95% uptime SLAs. Our maintenance packages include security updates, platform upgrades, performance monitoring, and bug fixes. Ask about our fully managed infrastructure option.